The right of withdrawal applies to each purchase made on the website www.mamicup.com, provided for by the Italian Legislative Decree 15 January 1992 n. 50. and D.L. 22 May 1999 n. 185. This right may be exercised by the consumer within 10 (ten) days from the date of receipt of the product. Madalù Srl offers all the necessary assistance for the return or change of a purchased product.
How to exercise the right of withdrawal
Within 10 (ten) days from the date of receipt of the product, send a registered letter with acknowledgment of receipt, indicating:
- Expressed will to claim the withdrawal right granted by the Italian Legislative Decree 15 January 1992 n. 50.
- Indication of the product for which you decide to claim the withdrawal right.
- The progressive order number issued at the time of purchase.
- Data relating to your bank account (institution name, corresponding agency, IBAN code)
Address the letter to:
Via Piave 26/b
30025 Fossalta di Portoguraro VE
To obtain a refund of the amount paid, the consumer must return by courier the product to which the withdrawal refers to. The deadline for returning the product must not exceed 10 working days from the date of receipt of the product. Any packaging and shipping costs for returning the goods are borne by the customer and are excluded from the refund, as established by Italian law, except when defective, damaged, or incorrect products are received.
Products must be returned in their original packaging, avoiding damage and with adequate external packaging. In the absence of the above requirements, the products will be rejected and returned to the sender.
Method of reimbursement of the amount paid
Madalù Srl will refund by bank transfer within thirty days from the date of receipt of the product for which the right of withdrawal has been exercised.
A necessary condition for exercising the right of withdrawal is the substantial integrity of the product and the packaging.
For any further information relating to the right of withdrawal, please email firstname.lastname@example.org