Terms of sale
EUROPE: We ship to all European countries. Shipping costs are € 9 for all orders.
The delivery takes place in 4/5 working days via express courier or post if the destination is not served by our couriers (UPS).
ITALY: Shipments are made by express courier, which delivers within 24/48 working hours from the order’s shipment. You will receive a shipment confirmation email from our administration office. Any orders placed before 2.00 pm will be dispatched within the same day.
Shipping costs are € 6 for orders below € 30 and are free of charge above this amount.
Shipping is also free of charge for all orders that include a MamiCup menstrual cup, regardless of the amount.
OTHER COUNTRIES: we ship through ordinary mail with different costs depending on the destination country.
DELIVERIES AND SHIPMENTS
The order will be processed the same day if made before 2.00 pm otherwise the next working day after receiving payment.
Shipping takes place via express courier, which delivers within 24/48 hours across Italy.
For Europe, delivery takes place in 4/5 working days via express courier or post if the destination is not served by our couriers (UPS).
Upon shipment, you will receive an email indicating the tracking number you can use to track the parcel on the courier’s website that will be indicated to you.
Payment can be made in one of the following ways:
- Credit Card
- Advance bank transfer
When a customer makes a payment through a credit card, the sum is debited from his card and simultaneously credits our company’s current account. The technology that allows you to make secure payments is called a payment gateway.
Pay Pal is a payment gateway with one big difference from others: it allows direct access to your account.
This means that if you are a registered PayPal user, you can make the payment by simply entering your email address and password without needing to have a credit card at hand. You can check the transaction on your PayPal account completely free of charge.
However, it is not necessary to be registered. If you are not registered, the payment will be made through the virtual POS system offered by PayPal. In this case, you will have to enter your details and those of the credit card you intend to use.
The system accepts credit cards from the MASTERCARD circuit, CARTA AURA, VISA, AMERICAN EXPRESS, and prepaid POSTEPAY type cards.
The most significant advantage of paying through credit card is the speed in order processing. In fact, our PayPal account is credited at the same moment your payment is made.
The bank transfer costs 3-5 euros if made directly at the bank counter. If done online, it costs much less. The most significant limitation of a payment through bank transfer is your order’s processing times, which will take place as soon as we receive the sum credited by you to our company account, usually 2/3 days after your transfer order.
To speed dispatch and shipping operations, we advise to email us the bank transfer and its CRO number (it is the number produced by the banking system for the successful confirmation of the operation, indicates the banking operation and is found on the bank transfer receipt). Send these details to email@example.com or text +39 389 5555367. We kindly ask you to specify your order number, name, and last name.
The amount must be paid using the following bank details:
Account holder: MADALU' SRL
Account number: IT09V0890436120046000744133
Banca Prealpi del Veneto Orientale Fil. Fossalta di Portogruaro
However, you will receive this information also in your order confirmation email.
The right of withdrawal applies to each purchase made on the website www.mamicup.com, provided for by the Italian Legislative Decree 15 January 1992 n. 50. and D.L. 22 May 1999 n. 185. This right may be exercised by the consumer within 10 (ten) days from the date of receipt of the product. Madalù Srl offers all the necessary assistance for the return or change of a purchased product.
How to exercise the right of withdrawal
Within 10 (ten) days from the date of receipt of the product, send a registered letter with acknowledgment of receipt, indicating:
- Expressed will to claim the withdrawal right granted by the Italian Legislative Decree 15 January 1992 n. 50.
- Indication of the product for which you decide to claim the withdrawal right.
- The progressive order number issued at the time of purchase.
- Data relating to your bank account (institution name, corresponding agency, IBAN code)
Address the letter to:
Via Piave 26/b
30025 Fossalta di Portoguraro VE
To obtain a refund of the amount paid, the consumer must return by courier the product to which the withdrawal refers to. The deadline for returning the product must not exceed 10 working days from the date of receipt of the product. Any packaging and shipping costs for returning the goods are borne by the customer and are excluded from the refund, as established by Italian law, except when defective, damaged, or incorrect products are received.
Products must be returned in their original packaging, avoiding damage and with adequate external packaging. In the absence of the above requirements, the products will be rejected and returned to the sender.
Method of reimbursement of the amount paid
Madalù Srl will refund by bank transfer within thirty days from the date of receipt of the product for which the right of withdrawal has been exercised.
A necessary condition for exercising the right of withdrawal is the substantial integrity of the product and the packaging.
For any further information relating to the right of withdrawal, please email firstname.lastname@example.org